Terms and conditions

Terms and conditions updated 05/05/2020

Article 1

These terms and conditions are applicable to all agreements, both verbally and in writing agreed upon between the psychologist and the client

The treatment contract is applicable in case the client schedules a new session after the first session.

The treatment contract is recorded in writing.

Article 2

Psychologist responsibilities

Code of Ethics

The psychologist works according to the Code of Ethics from the professional association the NIP. This Code of Ethics is available at www.psynip.nl.

Treatment process

The psychologist gives the client clarity about the treatment process.

Cancellation by psychologist

In case the psychologist needs to cancel a session, the client will be notified and a new session will be scheduled.

Article 3

Ending the treatment contract

The psychologist and the client decide together that sessions are not necessary anymore.

The psychologist notifies verbally or in writing not to give any sessions anymore.

The client notifies spoken or in writing not to schedule any session anymore.

The client repeatedly does not comply to the terms and conditions, the treatment contract or agreements that are defined during the sessions between the client and the psychologist.

In the psychologist's opinion she is not skilled enough for the client's problems. This is always the case when the problems are related to contra-indications.

The treatment contract ends by law when no new session is scheduled in a time period of three months after the last session. Unless, different is agreed upon between the psychologist and the client.

Article 4

Client responsibilities


If requested, the client needs to show his or her official ID.

Client accessibility

The client needs to be accessible. Therefore, the psychologist needs to have the correct address, phone number, e-mail address and the details of the doctor. The psychologist needs to be updated about changes as soon as possible.

Cancellation by client

In case the client needs to cancel an appointment, this needs to be done as soon as possible. Firstly via a phone call, and if necessary via an e-mail.

An appointment needs to be cancelled at the latest 24 hours before the scheduled session.

If the appointment is not cancelled 24 hours before, the costs will be invoiced.

Session continuity

Sessions need to be scheduled with continuity to create an ongoing process.

Information sharing

The client is responsible to give, questioned or unquestioned, the correct information during sessions. The client is responsible for the process. This means that if the client is of opinion that sessions are not effective, the client does not understand something or does not agree with something, he or she needs to mention this.

Article 5



The psychologist works according to the privacy rules of the Code of Ethics from the NIP.

Online therapy

The platform to video call has both the ISO27001 and NEN7510 certificates to ensure as best as possible the safety and privacy of personal information.

Couples therapy

In case information is shared with third parties, both partners need to agree. The agreement needs to be documented in writing.

Article 6


Unless differently agreed upon, the client receives immediately after the session an online payment request.

Article 7

Terms of payment

The client needs to pay within 14 days after the payment request has been received.

Article 8

Payment reminder

In case the client did not pay within 14 days, a payment reminder will be send. The administration costs of € 15,00 will be invoiced.

However, in case it is beyond the control of the client, it can be discussed with the psychologist.

Article 9


In case the client did not pay within 14 days after the payment request, the client is in default. The psychologist is entitled to invoice 1% interest per month over the costs that need to be paid by the client as long as the client does not pay.

Article 10

Collection measures

In case the client has not met the payment obligations within the payment term, the psychologist is entitled to take collection measures.

Article 11

Extrajudicial costs

All judicial and extrajudicial costs related to the recovery of the costs that need to be paid to the psychologist by the client, need to be paid by the client. These costs are established at a minimum of 15% of the amount to be claimed with a minimum of € 40,00.

Article 12

Suspension of sessions

As long as the client has not paid the costs, the psychologist is entitled to cancel any upcoming sessions. Unless the psychologist thinks it is in importance for the client's wellbeing.

Article 13

Complaints procedure

In case the client has complaints about the psychologist's actions, he or she first needs to mention this to the psychologist. In case the complaint is not managed sufficient, the client can submit an official complaint. See for the complaints procedure the website of the NIP: www.psynip.nl

Article 14

Limitation of liability

The psychologist is not liable for potential adverse effects that are the consequence of incorrect or incomplete information provision by the client, or because the client did not give available information in the dossiers of other doctors, specialist or caretakers.

In case the psychologist is for what reason liable towards the client, then the liability is limited to what is arranged in this article.

The liability it limited to the maximum value of declarations that are invoiced by the psychologist to the client, with a maximum of five declarations. The liability of the psychologist is in any case always limited to the amount the insurance pays as appropriate.

The psychologist is only liable for direct damage and not for indirect and or consequential damage.

Every claim from the client to the psychologist expires in case the claim is not motivated in writing within six months after the client noted the facts upon which the claim is based, or reasonably could have noted. Liability due to an accountable shortcoming can only originate in case the client has put the psychologist in default in writing, at which a reasonable period for purification of the shortcoming is set and the psychologist fails to repair the shortcomings within this period.

The in this article mentioned limitations of the liability do not account in case direct damage is due to intent or gross negligence by the psychologist.